FAQ’s

  • Please visit our booking website here to book in.

  • Paper Rokk Hair recommends hair packages that combine a number of our services for the best results and future longevity of your hair. We offer a complimentary consultation in salon.

  • We recommend rebooking with every appointment to avoid wait times. Otherwise, we advise to book approximately a month in advance to book in with your preferred stylist. We sometimes have last minute cancellations so keep checking our Instagram for availabilities. Alternatively, feel free to call or email us to see if we can fit you in.

  • Please contact us ASAP! We offer adjustments for a two week period following the original appointment date. Adjustments are only provided by the original hairstylist unless that stylist is absent.

  • Please note all our bookings require a deposit. Changes or cancellations within 48 days of your appointment will incur the full amount of the deposit. If you need to reschedule or cancel please contact us as soon as possible so we can accommodate.

    Please refer to our cancellation policy here.

  • There is free undercover parking located in the H20 building, VISITOR car parking is found on first level via ramp. The H20 car park can be found on WELCH Street – Southport.

  • Depending on your service, bigger colour changes and transformation appointments can take up to 4/5 hours maximum. If you are on a time constraint please let us know and we can make accommodations.

  • We use our favourite clean, kind haircare Hueverse, Kerastase, Rokkit and Evo. products in salon. We also have an extensive range of treatments from Olaplex, K18 and Kerastase,

  • We recommend salon grade products to protect and nourish your hair, especially after lightening. We have a large variety of these products available online or in salon for purchase — please give us a call or email to chat about which products are best for you or shop online here

  • YES! A text message will be sent out 3 days prior to your appointment where you can reply Y to confirm your booking.

  • We advise to wear dark coloured, comfy clothing so that you can relax and enjoy your salon services. Please do not wear white tops, turtle necks or any tops with high necks and collars. We try our absolute best to avoid colour or product getting on to your clothing and use a towel and cape for protection however sometimes things happen.

  • Wearing dark clothing helps minimize the visibility of any accidental color or product stains that may occur during your hair service. While our stylists take great care to avoid such mishaps, they can still happen occasionally.

  • Our stylists make every effort to protect your clothing by using protective capes and towels. However, due to the nature of hair services, some accidental contact with color or products may occur despite these precautions.

  • If your clothing does get stained during your appointment, please inform your stylist immediately. They will do their best to address the issue promptly. However, please note that we cannot guarantee the complete removal of stains, and we do not hold responsibility for any damage to clothing.

  • Yes, you're welcome to bring a change of clothing if you're concerned about staining. We want you to feel comfortable and confident during your appointment.

  • While wearing dark clothing is recommended, it's also a good idea to avoid wearing anything too valuable or delicate, just in case. Additionally, if you have any concerns about staining, please feel free to discuss them with your stylist before your service begins.

  • Inform your hair stylist before your appointment. They can conduct a patch test to assess your skin's reaction to the products they plan to use. It's crucial to communicate any past reactions or concerns to ensure your safety and comfort.

  • A patch test involves applying a small amount of the product to a discreet area of the skin, typically behind the ear or on the inner arm, and monitoring for any adverse reactions over 24-48 hours. It helps determine if you're sensitive or allergic to specific ingredients in the product.

  • Inform your stylist immediately. They can take appropriate steps to address the reaction and provide relief. If symptoms are severe or persist after leaving the salon, seek medical attention promptly.